Frequently asked questions

What types of coffee machines do you sell?

We carry a wide range of home coffee machines including drip coffee makers, espresso machines, bean-to-cup automatics, French presses, pour-over brewers, and pod/capsule machines. Whether you want a simple morning brew or full barista-level control, we have something for you.

How do I choose the right coffee machine for me?

The best machine depends on your lifestyle and coffee preferences. A few questions to guide you:

• What do you drink? Espresso, drip coffee, cappuccinos, or all of the above
• How many cups? Just yourself, or brewing for a household
• How hands-on do you want to be? Fully automatic or manual control
• Do you want a built-in grinder? Freshly ground beans make a big difference
• Budget? We have great options at every price point

Not sure? Email us and one of our coffee specialists will point you in the right direction!

Are these machines from reputable brands?

Absolutely. We only stock machines from established, trusted manufacturers. Every machine in our catalog is tested by our team before we list it — we won't sell anything we wouldn't brew with ourselves.

Do you offer free shipping?

Yes! We offer FREE next-day delivery on all orders to the continental United States when you order before midnight (server time). No minimum purchase required. Hawaii, Alaska, and overseas territories receive standard shipping (5-7 days).

How long does shipping take?

Orders placed before midnight (server time) will be delivered the next business day to continental US addresses. Hawaii and Alaska take 5-7 business days. You'll receive tracking information once your order ships.

How does your price match guarantee work?

Found the same machine for less at another authorized US retailer? We'll match it — and take an extra 5% off the difference. Just email info@cupaddict.com with a link to the competitor's listing (or the product page on our site and the price you found) before or within 7 days of your purchase. We'll confirm by email and either adjust your price or refund the difference. Applies to identical, in-stock items from established US retailers; excludes marketplace third-party sellers, auctions, clearance, and open-box listings.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and offer 0% financing options for qualified customers. All transactions are secure and encrypted.

What is your return policy?

We offer a 45-day money-back guarantee. If you're not satisfied with your coffee machines, return them within 45 days of delivery for a full refund. Items must be in original condition with all accessories. We provide free return shipping labels.

What warranty do your coffee machines come with?

Warranty coverage varies by product, typically ranging from 1-3 years. The warranty covers defects in materials and workmanship under normal use. Specific warranty details are included with each product and in your order confirmation.

Can I exchange my coffee machines for a different model?

Yes! Within the 45-day trial period, you can exchange your coffee machines for a different model. Contact us to discuss your needs, and we'll help you find the perfect fit. Return shipping is free during this period.

What's the difference between drip and espresso machines?

Drip coffee makers brew large batches by passing hot water through ground coffee — great for everyday drinking and households that go through several cups. Espresso machines force pressurized hot water through finely ground coffee, producing a concentrated shot that forms the base for cappuccinos, lattes, and Americanos. If you like milk drinks or strong coffee, espresso is the way to go. If you just want a reliable pot of coffee in the morning, drip is perfect.

Is a bean-to-cup machine worth it?

If you care about freshness, absolutely. Grinding coffee right before brewing preserves the aroma and flavor that pre-ground coffee loses within days of opening. Bean-to-cup automatics do everything — grind, brew, and even froth milk — at the push of a button. They're a bigger investment upfront, but the quality difference is noticeable from the very first cup.

Do your machines work with any coffee brand?

Most of our machines work with any ground coffee or whole beans of your choice. Pod machines are designed for specific capsule types (like Nespresso or K-Cup), which we clearly note on each product page. We always recommend checking the product description for compatibility details.

How long do home coffee machines last?

A well-maintained coffee machine can last 5–10 years or more. The biggest factor is regular descaling — mineral buildup from water is the most common cause of machine failure. Most machines have a descaling indicator to remind you. We include care guides with every purchase and our team is always happy to help with maintenance questions.

What help do you offer after purchase?

Every order comes with a full setup guide and access to our coffee specialist team. Whether you need help with first-time setup, dialing in your grind, or troubleshooting a machine issue, we're here. Email us and we'll walk you through it — usually within a couple of hours during business hours.

How do I descale my machine?

Descaling is the most important maintenance step for any coffee machine. Most machines will alert you when it's time (usually every 2–3 months). We include descaling instructions with every purchase, and you can email us at info@cupaddict.com for step-by-step guidance specific to your model.

My machine isn't working correctly — what do I do?

Contact us first! Many issues (weak espresso, machine not heating, odd noises) have simple fixes we can walk you through remotely. If it's a warranty issue, we'll arrange a free repair or replacement at no cost to you.

Can I visit your physical store?

Yes! You're always welcome to visit our showroom in Miami Beach, FL. See the machines in person, ask questions, and even brew a test cup. Visit us at 4035 Sheridan Ave, Miami Beach, FL 33140 or call 1-800-432-7872 to make sure we're expecting you.